Refund and Return Policy

What is the return policy?
It is best to contact BabyBoomR via email before returning any products. We do not refund orders for buyer’s remorse, but size exchanges can be offered at our expense and discretion. A new order, at our expense, can be placed for an updated size if BabyBoomR chooses to accept or offer size exchanges for customers.

How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 

What if something breaks during shipment?
We guarantee each product from the moment it leaves our store to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship their order to ensure the customer is satisfied with the product.

What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of reprinting and shipping a replacement order for you. We may ask for the customer’s help before doing that, like confirming that the shipping address was correct. It would also be good to check with the local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but the customer thinks they haven’t received it, BabyBoomR won’t automatically accept responsibility and reship that order. In that case, dialogue will need to be entered into between BabyBoomR and the customer to explore what could have happened to the item and if the option of a refund or reshipping the order is a better solution.

What happens if a package isn’t delivered to the customer, but the tracking states that it did? will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it – BabyBoomR would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. 

In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”

If the customer is unable to locate the package BabyBoomR will need to place a new order to have it reshipped.

What if the product is damaged in the mail?
We ask for photo verification of the damaged goods sent to, then we’ll gladly send a replacement at no cost to you.

How are returns handled differently when comparing quality concerns or customers changing their minds?
Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where the customer would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at our expense and discretion by placing a new order. If the item is returned to our facility BabyBoomR will be responsible for the shipping cost a second time.

Unclaimed returns get donated to charity after 30 days.

What is BabyBoomR’s return address?
All products will be shipped with packing slips with the return address included. Our return address is:

BabyBoomR Gear
11025 Westlake Drive
Charlotte NC 28273